Contact Web7

Talk to a real person.

No chatbots, no outsourced call center. Messages go straight to the in-house team that builds and runs our servers.

Existing customers

Technical support

For anything wrong with your hosting, a ticket is the fastest way to reach an engineer.

Open a support ticket ↗

Sales & general

Email us directly

Prefer email? Write to us any time at [email protected].

[email protected]

Billing & account

Client area

Manage invoices, services and account details in the client area.

Albuquerque, New Mexico
Our servers live in a SOC 2 certified data center.

Send a message

How can we help?

Questions about plans, migrations or the demo environment? We read every message.

Existing customer with a technical issue? Open a support ticket so it reaches the right engineer faster. See our Privacy Policy for how we handle your information.

Support hours

When you'll hear from us.

Customers can open a ticket any time. Here's when our team answers, and what happens when something breaks.

General support

8 AM–5 PM

Mountain Time. Questions, help with your sites and account changes, handled by our in-house team.

Response target

Within 2 hours

We aim to reply to every ticket within 2 hours during support hours.

Outages & server issues

24/7 on call

On-call staff are available around the clock and start work immediately if there's an outage or server issue.

Before you write

You might find your answer here.

MIGRATING?

Switching from another host

We migrate your WordPress sites for free and credit any time left on your current contract.

See how switching works →

TESTING?

Try before you buy

Request a free demo environment and benchmark our servers with your own site.

Request a demo →

RESEARCHING?

VPS vs shared hosting

Learn why we only sell VPS hosting, and what it means for security and speed.

Read the comparison →